Do I need an appointment?
If you are coming in with an emergency, you don't need an appointment. However, we do request that you call first to let us know that you are coming, so that we can prepare for your arrival. If you would like to come in to see any of our other specialty services you will need a referral from your regular veterinarian and an appointment.
Why do I need a referral?
We work in conjunction with your primary care veterinarian, and we keep them up to date on your pet’s care. Your primary veterinarian probably has an extensive history on your pet that may give our specialists clues to diagnosing your pet, and may also save you from having to repeat tests and treatments that have already been performed.
Why can't I get medical advice over the telephone?
Our goal is to provide the best possible medical care for your pet, and guessing over the phone just doesn’t count. And without a physical exam and a thorough history, making medical suggestions over the phone may put your pet at risk for injury or even death.
Why was that pet seen before my pet even though I arrived first?
Just like the human emergency room, we see patients based on level of the severity of their emergency. Even though you may have arrived first, if the patient that arrived after you is unstable and requires immediate intervention, we will address that patient's needs first.
Can I use human medication for my pet?
No! It is never a good idea to give your pet any medication that has not been prescribed by a veterinarian. While some medications used for pets are the same as human medications, many of them are different and can be toxic.
Can I get a refill of my pet's regular medication at your hospital?
We are not licensed as a pharmacy, so we can’t refill your prescription without a legal medical record. In a few unique cases, your vet may be able to fax a prescription for us to fill, but we’ll need to speak to your veterinarian first.
Why are you more expensive than my regular vet?
We aren’t always more expensive, but providing 24/7 staffing is costly. We also often rely on immediate diagnostic results in an emergency situation, so we have to have the specialized equipment on hand to run blood work, radiographs, ultrasounds, and other tests that your primary care veterinarian may send to an outside lab.
Who takes care of my pet when they are in the hospital overnight?
In addition to having a veterinarian in the hospital 24-hours a day, we also have experienced veterinary nursing staff caring for your pet at all times.
Why can't I go with my pet to the treatment area?
We understand that being separated from your pet is stressful. But having clients in the back interrupts our efficiency and also puts pet owners at risk for injury. There’s nothing secret going on back there, and we’re happy to give you a tour – just let us know and as soon as we’re able, we’ll show you where we work on your pet.
Can I visit my pet in the hospital?
Of course you can! We understand that your pet is a member of your family. You are welcome to visit your pet while they are hospitalized. You will need to call us to make arrangements to visit your pet so that we can make sure that you pet is not receiving treatments or medications when you come to visit. Depending on the stability of your pet, we will either bring you back to the ICU to visit your pet or bring your pet to an exam room to spend time with you. Click here to read our Visitation Policy...
Why should I call poison control?
The number of new solvents, chemicals, and pharmaceuticals entering the market each year is enormous. Keeping track of those chemicals, the risks of exposure, and how to treat exposure is a full time job – and that’s exactly what the Animal Poison Control Center (APCC) does. APCC is staffed by veterinary toxicologists 24/7 who have access to an extensive database and the most up-to-date treatment recommendations. There is a charge for this service.
Is there a payment plan for my bill?
Due to the nature of our business, we aren’t able to extend credit (we don’t have the years of relationships built up that a primary care veterinarian may). But we understand that emergencies can be a financial hardship, and we’ll do our best to help; we accept Care Credit and can get an answer for you in just a matter of minutes.
Do you give discounts?
We budget a certain amount of pro bono and discounted care to worthy causes each year. But just like everyone else, we have to live by our budget. If you support a group or organization that you think may deserve help, we’re happy to meet with you and see if we can figure out a way to work together in the future.
What is a veterinary specialist?
After obtaining a 4 year bachelor's degree, it takes an additional 4 years to become a doctor of veterinary medicine. A veterinary specialist must then receive an additional two to five years of advanced education and training in an accredited residency program. He or she must then pass a rigorous national board examination to receive board certification in their specialty. When you and your veterinarian seek the next level of medical or surgical skill, a board certified specialist is the doctor most prepared to help.